Refund Policy

RETURNS ---- After receiving your package, you have a 30-day right of withdrawal from the date of purchase, which allows you to obtain a refund of the purchase price by returning the product to us. To be eligible for a refund, your item must be in the same condition as when you received it, i.e. in new condition and only used once to test the product. In addition, it must be in its complete original packaging. If the returned item is damaged or visibly used, or if 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange. Some types of products cannot be returned. Perishable products such as food, flowers or magazines cannot be returned. We also do not accept intimate or sanitary products such as cosmetics, dangerous products or flammable gases or liquids. Other items that cannot be returned: * Gift cards * Personalised items For all returns, you must provide us with a receipt or proof of purchase. Please do not return your purchase to the manufacturer. There are certain situations where only a partial refund will be given: (if applicable) * Books with obvious signs of wear and tear. * CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened. * Any item that is not in its original condition, is damaged or missing parts for reasons that are not due to an error on our part. * Any item returned more than 30 days after delivery. Refunds (if any) Once we have received and examined the returned item, we will send you an email to confirm receipt. We will also inform you of our decision to approve or reject your request. If your request is approved, your refund will be processed and a credit will automatically be issued to your credit card or original payment method within a number of days. Late or missing refunds (if applicable) If you have not yet received your refund, please check your bank account first. Then contact your credit card company, as there may be a delay before your refund is officially posted. Then contact your bank. There is often some processing time before the refund is posted. If, after following all these steps, you still have not received a refund, please contact us at Items on sale (if applicable) Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded (subject to exceptions). Exchange (if applicable) We will only replace an item if it is faulty or damaged. If you wish to exchange it for the same item, please send us an e-mail to and send your item to Serinita, Balthasarstrasse 17, 3027 Bern, Switzerland. Shipping To return a product, you must send it by post to the following address: Serinita, Balthasarstrasse 17, 3027 Bern, Switzerland. You are responsible for the shipping costs of returning your item. Shipping costs are not refunded. If you receive a refund, only the purchase price is taken into account. Depending on where you live, the time it takes to receive your exchanged product may vary. If you are sending an item worth more than £75, we recommend that you use a delivery service that will allow you to track the shipment or take out shipping insurance. We cannot guarantee that we will receive the item you send back.