Frequently asked questions

MY ORDER

When will I receive my order?

We prepare your orders as they come in. We strive to keep costs and delivery times to a minimum in order to provide our customers with the best possible experience.

The delivery of your order is done in two parts:

- To prepare your order perform quality control on our products, it takes us approximately 1-3 days. Due to the high volume of orders we receive for this item, please note that the processing time can sometimes be longer.

- The item is then prepared in our warehouse for shipping and sent to your address. Once the order is completed, you will receive an order number in the shipment confirmation email, so you can track the progress of your order.

Shipping time : 

United Kingdom : 4 to 5 business days

European Union : 5 to 7 business days

United States : 5 to 8 business days

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

What is the quality?

The entire manufacturing cycle of our products is constantly monitored by our workshop specialists in order to guarantee the best possible quality. We carry out regular quality controls to guarantee the best possible satisfaction of our customers.

WHO ARE WE?

What is Serinita?

Serinita's mission is to provide as many people as possible with affordable tools that will allow them to live a confident life.

Where are you located?

Serinita's offices are located in Switzerland.

How can we contact you?

You can contact us anytime via the contact form or on our Instagram account @serinita_official.


PAYMENT

What types of payment do you accept?

We accept all types of credit cards: MasterCard, Visa, American Express and others, as well as PayPal and ApplePay.

Is the payment secure?

Yes, all our payments are secured by the best online payment technologies available.



DELIVERY

How long does it take for your products to be delivered?

It takes us 1-3 days to process and check the quality of your order and 4-6 days for delivery in Europe.

Where do you ship?

We currently ship to the United Kingdom and USA. If you live in Switzerland, France, Germany, Austria or Italy, we recommend to order directly from our other website : serinita.ch 

Where do you ship from?

Our offices are located in Switzerland. In order to offer the best prices on the market, Serinita works directly with the producers and our products are only sent on order to avoid storage costs. Therefore, if you order several items, they may arrive in separate packages.

Do you provide tracking information for the products?

Yes, a tracking number for your order is provided as soon as the package leaves our warehouse. If you would like more information on tracking your package, please contact us by email at contact@serinita-shop.com.



REFUND POLICY

I am missing some items in my order, what happens?

Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two deliveries.

I received a damaged item. What can I do about it?

We are sorry to hear about this. Just send us a picture of the damaged item to the email address contact@serinita-shop.com and we will send you a replacement item as soon as possible.

I still haven't received my order. Why is it taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order at any time and see where it is. If you need help tracking your package or have a request, please contact us by email at contact@serinita-shop.com

Do you have a refund policy?

We do our best to resolve any problems our customers have with their items. However, if you would like a refund for your order, we can of course finalize the payment if the appeal is made within 30 days of the order date. For more information, please see our refund policy.