Privacy Policy

DECLARATION ON DATA PROTECTION ---- SECTION 1 - PERSONAL DATA COLLECTED. When you shop in our shop, we collect the personal information you provide, such as your name, address and email address, as part of our buying and selling process. When you browse our shop, we also automatically obtain your computer's Internet Protocol (IP) address, which enables us to obtain further information about the browser and operating system you are using. Email marketing (if applicable): With your consent, we may send you emails about our shop, new products and other updates. SECTION 2 - CONSENT How do you obtain my consent? When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to the collection and use of your information solely for that purpose. If we ask you to provide your personal information for any other reason, such as marketing purposes, we will ask you directly for your explicit consent or give you the opportunity to decline. How can I withdraw my consent? If, after you have given us your consent, you change your mind and no longer consent to us contacting you, collecting your information or sharing it, you can let us know by contacting us at contact@serinita-shop.com. ARTICLE 3 - DISCLOSURE We may disclose your personal information if we are required to do so by law or if you breach our Terms and Conditions. ARTICLE 4 - SHOPIFY Our shop is hosted by Shopify Inc, who provide us with the e-commerce platform through which we can sell our services and products to you. Your data is stored in Shopify's data storage system and databases and in the general Shopify application. Your data is stored on a secure server that is protected by a firewall. In order to be able to offer you Klarna's payment methods, we may pass on your personal data in the form of contact and order data to Klarna during the checkout process so that Klarna can check whether you are eligible for Klarna's payment methods and Klarna can tailor the payment methods to you. Your submitted personal data will be processed in accordance with Klarna's privacy policy Payment: If you make your purchase through a direct payment gateway, Shopify will store your credit card information in this case. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained for as long as is necessary to process your order. Once your order is completed, your purchase transaction information is deleted. All direct payment gateways are PCI-DSS compliant and are managed by the PCI Security Standards Council, a joint initiative of companies such as Visa, MasterCard, American Express and Discover. The PCI-DSS requirements ensure the secure processing of credit card data by our shop and its service providers. For more information, please see the Shopify Terms of Use here or the Privacy Policy here. SECTION 5 - THIRD PARTY SERVICES. In general, the third party service providers we use will only collect, use and share your information to the extent necessary to provide the services they provide to us. However, some third party providers, such as payment gateways and other payment processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions. We recommend that you read the privacy policies of these suppliers carefully so that you are aware of how they handle your personal information. You should bear in mind that some suppliers may have their registered office or facilities in a different country to you or us. So, if you decide to conduct a transaction that requires the services of a third party supplier, your information may be subject to the laws of the country where that supplier is located or where its facilities are located. For example, if you are located in Canada and your transaction is processed through a payment gateway in the United States, your data used to process the transaction may be disclosed under United States law, including the Patriot Act. Once you leave our shop site or are redirected to a third party website or application, you are no longer subject to this Privacy Policy or our website's Terms and Conditions. Links You may leave our website by clicking on certain links on our website. We are not responsible for the privacy practices of these other websites and encourage you to read their privacy policies carefully. ARTICLE 6 - SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered or inappropriately destroyed. When you submit your credit card information to us, it is encrypted using Secure Sockets Layer (SSL) and stored using AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement other generally accepted industry standards. COOKIES Below is a list of the cookies we use. We have listed them here so that you can decide whether or not to allow them. session_id, a unique session identifier that allows Shopify to store information about your session (referrer, landing page, etc.). _shopify_visit, no data stored, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits. shopify_uniq, no data stored, expires at midnight (depending on the location of the visitor) the next day. Calculates the number of visits to a shop per individual customer. Shopping cart, unique identifier, persists for 2 weeks, stores your shopping cart information. _secure_session_id, unique session identifier. storefront_digest, unique identifier, undefined, if the shop has a password it is used to know if the current visitor has access. SECTION 7 - MINORS By using this Website, you represent that you are at least the age of majority in the country in which you reside and that you have given us your consent to allow minors in your care to use this Website. SECTION 8 - CHANGES TO THIS PRIVACY POLICY We reserve the right to change this Privacy Policy at any time, so you should review it periodically. Changes and clarifications will be effective immediately upon posting on the Website. If we make changes to the content of this policy, we will notify you of the update here so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If our shop is acquired by or merged with another company, your information may be transferred to the new owner so that we can continue to sell you products. QUESTIONS AND CONTACT INFORMATION If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply request more information, please contact our Data Protection Officer at contact@serinita-shop.com. ---- We use a text messaging platform subject to the following terms and conditions. By accepting our text marketing and notifications, you agree to be bound by these terms and conditions. When you enter your phone number at checkout and initiate a purchase, sign up using our sign-up form or keyword, you consent to us sending you text message notifications (about your order, including shopping cart abandonment reminders) and text message marketing offers. You acknowledge that consent is not a condition of purchase. Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc", an EU company with an office in Sofia, Bulgaria, EU. This data is used to send you targeted marketing messages and notifications. When text messages are sent, your phone number is forwarded to a text messaging operator to effect delivery of the messages. If you wish to opt-out of receiving text messages and notifications, reply to any mobile message sent by us with STOP or use the unsubscribe link we have provided to you in one of our messages. You understand and agree that alternative opt-out methods, such as using alternative words or requests, will not be considered an appropriate opt-out method. Messages and data charges may apply. If you have any questions, please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to unsubscribe, please follow the procedures above.